Growing up, I've learned that customer service can change an experience when you are out to buy something with money you worked hard to earn. All the really successful businesses I have encountered have had outside the box customer service. I started going into higher end department stores once I started making money because I knew I would get quality products, but also customer service that was better than the typical department stores. I go into an Apple store to buy my laptop that is more expensive than others, you better believe I got a customer rep assigned to my every need to find me the perfect product.
If I get a bad "vibe" from a store when I walk in it is usually because I'm being ignored by sales reps or they aren't making eye contact and just don't look interested and I just end up leaving. Look I get it, we all have bad days, but my feeling is if you are getting a paycheck you slap on a smile and get the job done until you're off the clock.
This brings me to Bauble Bar. If you read my blog this week I finally got the new love of my life, the Courtney Bib from Courtney Kerr's Bauble Bar collection. It unfortunately had a malfunction which I reported to the customer service email on the information provided (it's called S.W.A.T. how freakin cute). I immediately got an email from my Bauble Bar fairy godmother, Kirby, the next day, who asked relevant questions about the malfunction, for pictures, then a day later let me know I was getting a new necklace shipped to me.
I have anxiety returning things, I usually feel bad, but Kirby made me feel like she completely understood, it wasn't some generic, standard response and I was an individual to a huge company like them. I was beyond thrilled so I tweeted about it and I'm blogging about it now. It's as simple as good customer service to make someone a loyal customer for life, and really unique, amazing quality and reasonably priced baubles that make me sparkle.....just sayin.....
xoxo,
E
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